Patient Payment & Collection Services

Once you have fulfilled your commitment to your patients and provided them with the healthcare they need, you are entitled to payment. If you are to remain profitable, timely, prudent payments are required over a consistent period of time. However, this is easier said than done, and simply trying to gather the money you are owed often comes with difficulties. It can be time-consuming and uncomfortable, which many medical practices don't always have time for. At NobilityRCM, we can assist your business to get a better handle on your patient payment process. You can count on us for comprehensive services in patient payments, no matter the scale of your facilities. Simply discuss any plans with our team and allow us to continue to keep your finances in the positions they should be. 

Patient Payment Receivables 

There are various things that a patient is entitled to pay for, depending on the specific details outlined in their insurance policy. When we approach your patients about their balances, we give clear instructions and explanations regarding what they are responsible for. We provide them with the gateway to make each payment, following up whenever it is required. That way, we effectively secure the money your company is owed fairly and promptly. 

Contacting Patients 

Contacting patients correctly is the biggest part of the process and truly is a skill unto itself. In order to encourage a patient to pay, customer service is key. However, we also understand our obligations to be clear in defining patient responsibility and outstanding balances. Above all else, when we work with you, we aim to protect your interests in every way we can. That way, there is no possibility for disputes in the future and assurance for them that their medical care will be continued for as long as payment agreements are fulfilled. 

Reporting Unpaid Balances 

And, if there are ever any balances that go unpaid, we will make sure that we follow up with these, too. If your patients are not paying you the money that they owe, you are well within your right to stop providing them care. Our team can be the ones to pass on this information and liaise with each patient until obligations are completed. We will contact any clients when necessary and report all unpaid balances, to display your fair and compliant financial practice.